How to Prepare Matcha (Simple Way)

We currently ship only to the United States, with all orders fulfilled from our facility in Japan. We have plans to expand our shipping capabilities to select international locations in the future. Please note that we do not ship to PO boxes, remote islands, Mexico, or Russia.

We aim to ship within a few days of receiving your order. Delivery typically takes 2-4 business days, but may vary depending on your location and the shipping carrier.

We offer flat rate shipping for all orders. Orders over USD 200 qualify for free shipping.

Yes, if you're ordering from Emptea and your shipment is delivered to a location outside of Japan, you may be responsible for paying customs duties, import taxes, or other fees.

To stay informed about future stock, look for the "Notify Me" button that appears when an item is out of stock.

Items must be unused, in their original packaging, and in the same condition as received.

Contact us through our website's contact form within 7 days of delivery.

A restocking fee of 10% of the item value or the initial shipping cost may apply.

You may cancel an order within 24 hours of placing it by contacting us.

Yes, our products are currently all made in Japan.

Ceremonial matcha is suitable for drinking and is typically used in the Japanese matcha ceremony.

Yes, our high-quality ceremonial grade matcha is perfect for drinking straight.

Yes, some of our products are hand-made.

At this moment, we do not allow customers to select individual hand-made items.

Most of our items are hand-made by artisans who craft carefully, one by one.

Our kit includes an online lesson and video guide on preparing matcha.

Sado, the Japanese matcha tea ceremony, is a comprehensive cultural practice originating in the 15th century.

We strive to display colors and images as accurately as possible.

Emptea is based in Japan, with our website managed from there.